Frequently Asked Question
Q. My loved one passed several years ago and their ashes are inside a traditional urn. How can I have some of the ashes placed inside a beareavement bear?
A. Take your urn to a local funeral director/crematorium and advise them that The Eddy Bear Company will be contacting them regarding your Beareavement Bear. Alternatively you can courier the ashes to us and we will take care of it all.
* Don't forget to notiify us, via our order form, of the funeral directors name, address and telephone number also where you would like your bear to be delivered upon its completion i.e. your home address or back to the funeral director. We will arrange everything else
Your funeral director may charge a fee for their service; you will need to discuss this with them.
Q. A friend told me about your Beareavement Bears after my mum passed away, I think it is such a beautiful idea however because of the families wishes we had mum buried. How can I still have a beareavement bear to hold close and remember her?
A. The heart that is inside all of our bears is approx. 7cm x 7cm x 2cm and can hold any small treasured item that you wish such as a piece of jewellery, a letter, a handkerchief or photo etc. We will send your completed bear embroidered with your personalised message together with the heart that will house your chosen item(s). The back seam of the bear will be left open so you can place the heart inside the bear's chest. Once you have done so simply lace up the back of the bear
Click here to view the instructional video on how to lace up the back seam of your bear.
Q. My Labrador Roxy passed away recently. I love the idea of Mans Bearst Friend teddies however I would really like her ashes inside a plush toy that resembles her breed. Is this a service you offer?
A. Yes we do. However this is an additional service and includes a small additional fee. We have a supplier of Plush Animal Toys that have a variety of breeds of both cats and dogs on offer. We do not add any cost onto the price from the supplier, we do however still give our full Mans Bearst Friend service of embroidered message, heart to hold ashes or momento and all delivery fees included. Please contact us if via phone if you would like to order one of these special plush animals
Click here to view our selection of plush animal toys on offer
Q. I've lost two babies by miscarriage. Is it possible to have them both put into one Beareavement Bear ?
A. Yes of course. We can embroider a different name on each paw if you would like and place 2 hearts inside your bear.
Q. How big are the bears and how different are the two styles?
A. When designing our teddies we had hugs in mind, this is why we made them big enough (35cm sitting) to endure many cuddles from both children and adults. The Bears are both made from the same pattern, same height, paw size etc. but we wanted to offer 2 types of fur to our customers;
Soft Twist Plush This bear looks like a well loved and traditional teddy, a truly timeless bear from years passed.
Super Soft Plush This is more like the modern teddy that you will find in boutique gift shops. Super, super soft fur makes this bear feel like heaven to hug.
Q. I have a sister overseas whose husband has just passed, do you ship your bears overseas?
A. Yes we ship worldwide. Simply complete our online order form, however additional postage will be charged as well as additional waiting time for delivery. If you would like an estimate on the postage fee please contact usvia telephone or email and we will be happy to assist.
Q. My mothers favorite colour was purple, it is the color i always associate with her. Is it possible to have purple embroidery and ribbon color?
A. Yes. We are more than happy to hear any special requests you may have concerning your bear. If it is possible, we will do all we can to deliver to you a bear that you feel represents the unique and special bond you both shared.
Q. What sort of things have your customers put inside the heart of a Celebearation Bear?
A. Our customers have put all sorts of things inside their bear, really it depends on what you are celebrating. Customers giving the bear as a gift for a birth, a birthday or wedding have really enjoyed writing a letter to the recipient, really capturing how they are feeling on the day and what they are hoping for the future, Some have also chosen to put in a peice of jewellery that is handed down through the family so that the bearer will always have it close until they are old enough to enjoy it for them selves. I think the more personal and unique the better. Sort of think of it as a huggable time capsule. The bear will hold close whatever it is that you treasure for the future when you an open the back seam and reveal what has been inside the heart of their teddy throughout their lives.
* Also The Eddy Bear Company are committed to donating $60 from the sale of every Celebearation Bear to Sids & Kids...
So by giving a beautiful gift you are also giving back to the community.